FAQ By Categories

Frequently Asked Questions

RGB Light

How many lights can be connected at once?

How many lights can be connected at once?

How long will it take to fully charge the RGB150 LED Light?

Usually, it will take about 2.5 hours to be fully charged if it's charged by a 5V 2A charger.

How far will the RGB150 LED Light illuminate?

Two meters at the most.

Could the RGB168 APP LED work with a remote?

Unfortunately, it only works with APP.

Can I purchase an adapter to have the RGB168 APP LED mount on standard screw mounts?

An adapter with 1/4" - 20 standard mounting screws will work with it, same as the bottom of DSLR cameras, etc.

How long could the battery of the RGB1 LED light last?

The built-in 6400mAh battery makes this RGB1 photography lighting portable for outdoor shooting and offers 90min of run-time at 100% brightness. The light features a USB Type-C port so it can be charged by main power, portable chargers, and car chargers using the included charging cable.

How to connect Neewer SL90 LED light with my phone successfully? My phone can't find the light with the app.

Please check if SL90 LED shows up in the Bluetooth available devices on the phone's BT menu, at the same time, reset the Bluetooth on the light, reboot the app and disconnect other devices. If it still doesn't work, please try to reboot the phone after "forgetting" a few other devices.

Do you have a recommendation for a microphone that would work well with RGB-A111 video rig light and an iPhone?

Any microphone, as long as it has a cold shoe mount will work with the RGB-A111 video rig light, such as the Neewer CM14 microphone.

Bi-Color Light

Does bi-color 660 LED come with batteries?

Sorry, it doesn't come with batteries, but the batteries could be purchased alone, they are NP-F series batteries, such as Neewer NP-F970 and NP-F550.

Is 660 LED portable?

Yes, the light comes with A/C power cords, but will also run on two NP-F550 and NP-F970 batteries, so it's portable.

How bright are the 660 LED? will they light up a small room?

Yes. They are VERY bright. If you want even lighting in a room you may want some diffusion to soften the light depending on the subject or project.

Can I use 660 LED for outdoor/sunset shootings?

They do not have enough output for outdoor shooting other than if you are close to the subject and want to add eye sparkle or some face fill.

Why does the 2-Pack Dimmable 5600K USB LED Video Light stay off even when you turn the switch on for the outlet.

If you want to use them on an outlet with a switch, they will stay off even if you turn the switch on for the outlet,you will need to manually turn them on from the controller on the plug every time.

How far will the Neewer 192 LITHIUM BATTERY LED LIGHT illuminate?

How far will the Neewer 192 LITHIUM BATTERY LED LIGHT illuminate?

How many meters can the bi-color CL124 handheld LED light illuminate at most? For video shooting

The maximum illumination for the light is 0.5M/1500LUX and 1M/600LUX. For video shooting, it is recommended to use the light within 5 meters.

Ring Light

The soft tube is too stiff, and cannot be bent.

The soft tube (or gooseneck) is meant to be flexible, but still maintain position, and is not entirely soft as the name might suggest. It is used to allow the light to bend slightly in different directions and hold the desired position. Initially, the soft tube may be stiff and require some effort to bend, but will loosen some as you use it. The best way to bend the soft tube is by grabbing the light panel it is connected to and not grabbing the tube directly as can be seen here in the instructional video.

The light cannot be installed on the stand securely.

In order to secure the light on the stand properly, the black cap that may have come with the stand needs to be removed. This will allow the light to be mounted completely onto the stand. Once it is mounted completely, tighten the side knob until the light is snug on the stand. You can also see the setup instructionshere.

Continuous Light

Does this CB60 light have a variable color temperature?

No, it has 5600k color balance. You can change the brightness intensity, however.

Can you control multiple lights with a single remote?

Yes, you set each light to a separate channel and change the channel on the single remote to control each light.

Strobe Flash

How to check the version of the Vision 5?

Press and hold on [AUDIO] button, meanwhile, switch on the power of VISION5 flash. You can check the new version number of the flash light on the top right of the LCD screen.

How to check the version of the VC818TX transmitter

Press and hold on to the [MODE] button, meanwhile, switch on the power of transmitter VC-818TX ETTL transmitter, and you will see the version number displayed on the LCD of the transmitter.

Is there temperature range that can effect the Vision 5 when in use?

The Vision 5 strobe works normally in 20°f to 104°f (-7°c to 40°c) temperatures. On the extreme ends there may be a slight impact on battery life, but the influence will not be significant. 

What is the meaning of the error code of Vision 5?

E1: It represents a "Temperature Transducer problem". Please turn the unit OFF immediately and the strobe needs to be repaired by the manufacturer or to be replaced.

E2: This error code can display after a long shooting session at the high output or rapid sequence. Flash will make an alarm, reminding the user to cool it before operating it again. Turn OFF the flash and allow it to rest for 30 minutes.

E3: This error code will display when the internal voltage of the flash is too high. Turn OFF the power immediately. After a few minutes, turn on the flash again. If you still have the malfunction warning, turn OFF the unit and the strobe needs to be repaired by the manufacturer or to be replaced.

E4: Internal charging problem. Turn off the flash light immediately and the strobe needs to be repaired by the manufacturer or to be replaced.E5: Battery is in low power protection. Please charge the battery in time.

How to turn on the AF assist beam of Q3 flash?

The Auto Focus (AF) assist beam can be turned on via the "On/Off switch on the side of the device, the one with the illumination logo above. After it's turned on, with your camera in AF mode, the beam will turn on automatically when the camera loses focus and will turn off once focused again.

Will the Vision 4 strobe work with the trigger supplied with the Vision 5?

Yes, the trigger supplied with the Vision 5(the VC-818TX Transmitter) can also trigger the Vision4 strobe to fire after setting to the same channel. But please note that VC-818TX transmitter cannot control the power or the functions of the Vision 4.

Camera Speedlite Flash

Why are photos taking with TT560 flash turning off half dark/ half light?

It will happen if the shutter speed is higher than the maximum shutter speed of your camera's front curtain synchronization. It is recommended to set the shutter speed of your camera to less or equal to 1/200. 

Can the NW670 or 750II flash be used with only the external battery box instead of AA batteries?

The external power socket is designed to use with an external power box to speed up recycling time. The power box is not intended as the flash's only power source, so it will still require 4x AA batteries to work.

Which trigger can be used for TT560 flash?

The TT560 is a single-contact manual flash that does not have a built-in wireless module. To use the flash wirelessly, you will need to purchase a trigger and receiver set. Technically, all Neewer trigger sets that include both the trigger and receiver are compatible with the TT560 flash, but the RT16 trigger set is recommended.

Auto Zoom does not work for Z1-C flash?

The auto zoom will not work if the camera flash is not attached securely to the camera. Please attach the camera flash's mounting base to the camera.

Why do the Photos taken with Z1-C flash have dark corners or only parts of the target subject are illuminated??

The focal length of the lens exceeds the flash coverage. Please check the focal length has been set. This flash unit has flash coverage between 28 and 105mm, which fits medium-format cameras.

Control System

Where to download the APP?

Please download the NEEWER app from the App Store or Google Play.

How to connect the light to App?

Before connecting, please ensure the Bluetooth icon is blinking and that the APP is allowed to get access to your Bluetooth and make sure your phone is within 10 meters distance from the light, or the Bluetooth cannot be connected. If this doesn't work, please turn off the Bluetooth and try again. Here is avideo link to illustrate how to get the best use of the APP, please check if it's helpful.

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